I want to say that at some point in my life I’ve had pretty much every video game system, save a few that were just WAY beyond my pay scale (like the Neo Geo. MAN, that thing was expensive when it launched in the US!) or weren’t worth actually owning. And if I didn’t have it (i.e. that damn Neo Geo), I knew someone who did. Gamers tend to affiliate with other gamers, because like any passion people tend to want to be with others who share that passion. So how many stores can you go to and talk to people who instead of just working there, actually share your passion? So today on Retail Therapy, we have your friendly neighborhood GameStop.
What? Your neighborhood GameStop isn’t that “friendly”? I see … well, there’s something that you can do about that, but I’ll get into that later.
So again, thanks to blogger extraordinaire Kris Cain (aka LittleTechGirl), I attended an event where we were able to talk to some of the people who worked behind the counter and on the floor at GameStop, and also people who managed at various levels including regionally. This allowed us to not only ask the store workers questions (like where can I find a Neo Geo now that I can afford one), but talk to the managers to find out why GameStop does some of the things they do, and find out some things that aren’t advertised as much. For example, you know that you can trade in and buy used games there, but did you know that you can trade and purchase other things like tablets, cellphones and MP3 players? Also, there is benefit to giving them your email address. They send out flyers via emails on deals like extra credit towards trade-ins and buy X get Y free opportunities. And something that took me completely by surprise, GameStop works with charitable organizations like Make-A-Wish and St. Jude. It’s all about giving back, folks. It’s nice to see they do more than just sell me a video game.
Can you find video games, used and new, cheaper than they have at GameStop? I’m sure you can, especially online. But like I said before, I’m a touchy-feely kinda guy. I like walking into the store and knowing they’re going to have what I’m looking for and I can just walk out with it. Yeah, I take advantage of online shopping and other stores, but GameStop seems to be able to work with game publishers and get some pretty cool exclusives. The trade in process is pretty painless too, and if I’m not playing something anymore, why not get a few bucks off of the newest hotness?
So about that “unfriendly” neighborhood GameStop experience … first, if the one close to you sucks, there are plenty of others to go to. PLENTY. They’re all over the place. I’ve been to a few and haven’t had a bad experience. The one I was at for the event in Orland Park I was very impressed by. Second, If you buy something on your receipt they give you a link to a survey. Tell on them. Real talk, the regional manager told me that they actually read every one that comes in. If the one you go to isn’t up to snuff, blast them. It’s the only way they’ll get better. I give compliments freely, and criticism just as freely. In the end you’re helping everyone that comes to that store, and you’re helping the store get better.
As with any store, there are as many horror stories as there is high praise given. I’ve had some experiences at Walmart that would make you question that locations existence. Not all my Retail Therapy posts will be praising or recommending a place to shop. I do recommend shopping at GameStop, though. Find one with people who share your passion. And if you see a Neo Geo on the shelf, send a brother an email …
Talk to you soon!